FAQ

1. About Ordering and Payment Security
Q1: How do I place an order?
The ordering process is simple and intuitive with just four steps:

Select Products: Browse our catalog and add your desired products to the cart.

Fill in Information: Proceed to checkout and provide your accurate shipping address and contact information.

Secure Payment: We accept Visa, Mastercard, American Express, Discover, and other major credit cards. All transactions are processed through a highly secure payment gateway.

Confirm Order: Once payment is successful, you will receive an order confirmation email, and we will proceed with shipping.
Security Guarantee: We use PCI-DSS certified platforms and end-to-end encryption technology, ensuring that your credit card information is processed through a secure financial channel and is not stored in our system, providing 100% secure payment.

Q2: Is my payment information safe?
Absolutely safe. Protecting your privacy and financial security is our top priority. We employ a dual protection system:

Global Financial Standards: Our payment platform is PCI-DSS certified, meeting the highest global security standards for payment data.

Bank-Level Encryption: Through SSL/TLS encryption, your sensitive data (credit card numbers, billing addresses, etc.) is securely transmitted. Even our backend team cannot view your private card details, ensuring a worry-free shopping experience.

2. Order Shipping and Delivery Time (Advantages of Direct Shipping from the USA)
Q3: Where will my order be shipped from? How long will it take to arrive?
All our products are shipped directly from our USA warehouse, ensuring quality control and processing efficiency.

Order Processing: After order confirmation (usually within 12 hours of payment), we will complete the sorting and hand over the package to the logistics provider within 2 working days.

Estimated Delivery Time:

U.S. Domestic Orders: Enjoy fast delivery with a standard delivery time of 3-5 working days.

International Orders: Typically 7-15 working days, depending on destination distance and local shipping speed.

3. Customs Duties & Import Taxes (All-Inclusive Service)
Q4: Do I need to pay additional duties or taxes upon receiving my package?
No, you do not need to pay any additional fees. We offer an "all-inclusive" price policy:

Taxes Included: The total amount you pay at checkout includes the product cost, international shipping fees, and any import duties and VAT (Value Added Tax) that may be applicable in your destination country.

No Hidden Fees: Upon delivery, you will not need to pay any extra fees to customs or couriers. We handle all customs clearance and tax procedures for you.

4. Order Tracking and After-Sales
Q5: How can I track my order’s shipping status?
We provide transparent real-time tracking services:

Email Notifications: After your order is shipped, our system will send an email with the tracking number to your registered email.

Account Tracking: You can log into your account at any time and check your order history for real-time logistics updates.

Official Tracking: Use the tracking number on UPS, DHL, FedEx, or the relevant carrier’s website to check the package’s location and expected delivery date.